Shipping & Returns
Orders placed between Monday and Thursday are shipped within 24-48 hours, if the product is in stock. Orders placed on Friday will be shipped the following week. You will be sent a confirmation by email when your order is shipped. If for any reason we cannot fulfill your order within 48 hours, you will be contacted by email or phone and alternative arrangements will be made.
If the shipping destination is in the U.S., then you are required to provide Willsie Equipment Sales Inc. with your Federal ID # during the checkout process.
Unless otherwise specified, Willsie.com uses 'FedEx' for all shipments in Canada or the U.S.. Accurate shipping quotes are provided in real time, during checkout, based on your shipping address and the dimensions and weight of your order. If you are outside of Canada or the U.S., then you will have to request a quote in the shopping cart and a Willsie.com representatives will calculate your order total and shipping rate and contact you.
Return Policy: General Terms
All products sold by Willsie Equipment Sales Inc are brand new(unless categorized as "Used" or "Special Items") and are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to Willsie Equipment Sales Inc within 24 hours.
All packages will be shipped the following business day. Because of the nature of the Internet, online ordering your purchase from Willsie Equipment Sales Inc acknowledges that you have read and agree to these terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.
All order changes or cancellations should be reported prior to shipping and by phone on 800-561-3025. Email is not accepted.
- Generic items may be returned for replacement only.
- All returned parts may be subject to quality, operation, and/or performance tests by Willsie Equipment Sales Inc testing facility or by a third party authorized by Willsie Equipment Sales Inc. Upon the explained test(s) results, nondefective generic items may be subject to a 15% restocking fee.
- Defective return does not include returns for incompatibility.
- Willsie Equipment Sales Inc reserves the right to replace defective parts or to issue a refund if Willsie Equipment Sales Inc sees more fit.
- All refunds after one week from the time item is received will be of the original value or the current market price, whichever is less.
- There will be no refund for shipping under any circumstances.
- All products, unless otherwise stated, are covered by their respective manufacturer's warranties. Within the first season the item is received in, we will repair or replace, at our sole discretion, any product that is deemed defective. After said season, the manufacturer's warranty process must be followed.
All returns require prior authorization and must be returned with all accessories, and documentation, including manuals, warranties, and a copy of original purchase invoice. To request a Return Merchandise Authorization, call (800-561-3025), obtain an RMA number, and clearly write the number on both the invoice copy enclosed with the returned merchandise and on the packing from outside. Please keep the RMA number and reference it when calling to check on the status of your return. All calls requesting RMA should be in the time designed for them (10:00 AM to 4:00 PM Monday through Friday, excluding the national and religious holidays). Incomplete or unauthorized returns will be refused and will be returned to you.
What This Warranty Does Not Cover
This warranty does not cover: installation or service of product; conditions resulting from consumer mishandling such as improper maintenance or misuse, abuse, accident, or alteration; all plastic surfaces and all other exposed parts that are scratched or damaged due to normal use; products which have had the serial number removed or made illegible; products rented to others.
Limits and Exclusions
There are no expressed or implied warranties except as listed above. Willsie Equipment Sales Inc shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchant-ability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.
State and Provincial Law Rights
Some states and provincial laws do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, or the exclusion of warranty in certain situations, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary, from state to state and from province to province.
If you order an out-of-stock item from us, we will email you when we expect that product to be available. You will be among the first to receive the item. No additional shipping and handling charges will be added when your order ships. Products on back-order will be shipped using the shipping method you chose. If you would like to change your shipping method, please send email to firstname.lastname@example.org and we will change it for you.